At Genzeon, we support retailers on their journey of digital transformation. As a global delivery partner, we scale quickly to support the evolving needs of innovation and legacy systems.
Retail Markets Served
Apparel & Apparel Rental
Enhance customer UI/UX by streamlining backend retail operations.
Marine Products
Continuous communication and seamless customer service from check-in to check-out.
Retail Pharmacy
Secure sensitive medical data storage and automate order fulfilments.
FMCG & CPG
Automated procurement pipelines & quality checks for operational ease.
Strategic Partnerships
Retail Architecture and Market Strategies
Our strategic pillars for technology transformation
Next-generation retail architecture is fully omnichannel, powered by data, and highly modular.
- The need for seamless omnichannel integration, which involves creating a unified shopping experience across online and offline channels through advanced commerce architectures.
- Effective datafication is essential, with a shift from fragmented, on-premises systems to scalable, cloud-based platforms that enable automation and reuse over a set of defined protocols.
- Modernizing technology by moving from monolithic systems to microservice-based architectures can significantly improve flexibility and scalability.
Super-efficient Supply Chain
Last Mile Transformation
As customer demand for fast and efficient deliveries increases, retailers need help managing the growing volume of deliveries, coordinating with multiple delivery partners, and tracking orders in real-time.
Warehouse Operations Transformation
Due to manual processes and a lack of real-time visibility, warehouses face operational inefficiencies, human errors, and inventory inaccuracies.
Loyalty in the Omniverse
Digital Storefronts
As digital capabilities converge with human interactions, retailers struggle to provide consistent customer experiences, manage brand integrity, and evolve the shopping experience.
Market Expansion
Achieving customer satisfaction while protecting brand image requires a consistent shopping experience across merchandising, delivery options, and meeting points.
Dynamic Retail Framework
Omnichannel Interoperability
Adapting to the changing technology climate involves re-architecting systems for modern cloud-based platforms, investing in APIs for better integration, and adopting microservices for agility.
Developer Hub
Resources and tools that support developers in integrating with APIs, building on software products, or collaborating within a technical ecosystem.
Technology Expertise Across the Retail Value Chain
Case Study
Engaging Retail Customers with Intelligent Chatbots
Our client faced challenges in managing a surge in customer queries, causing delays in response times and issue resolution, potentially violating service level agreements and regulatory standards. In this case study, we demonstate the value of intelligent chatbots to speed up processes and increase customer satisfaction.
Meet with the Genzeon Retail Team
Avery has professional experience in sales, sales management, marketing, demand generation, B2C & B2B ecommerce, brand development, retail, logistics & distribution, manufacturing, and strategic partnerships. He has worked with teams, partners and customers in the US, Canada, South America and Western Europe.
John McKenney is a Senior Information Technology Leader with over 25 years of experience in all facets of IT, such as Infrastructure, Software Engineering, and Enterprise Architecture. He has mastered technologies spanning Cloud, Mobile, Web, Paas/iPaas/SaaS, and more. Before joining Genzeon, John served as Engineering Domain Manager - Logistics & Customer Fulfillment for IKEA.
Vikram Pendli is our Chief Technology Officer (CTO) for Genzeon. He is responsible for Genzeon’s technology strategy and solution architecture initiatives. Vikram’s primary focus is helping clients build a digital roadmap to transform their businesses. As an industry consultant, he has deep expertise in designing, developing, and architecting cloud solutions for Public Clouds (Azure and AWS) and Hybrid Clouds. He has complete exposure to Azure cloud services, including PaaS, IaaS, Storage, Business Analytics, Virtual Networking, Data Analytics, Artificial Intelligence, and Machine Learning.
https://www.linkedin.com/in/saurabh4582/
Building smart retail environments that respond to stakeholder need.
Optimize
In-store & Digital
Experiences
Understand, respond to, and create
personalized multi-channel customer
experiences that drive greater
engagement and conversions.
Intelligent
Supply Chains
Use visibility and analytics to
build end-to-end supply chains
that can react to customer demand,
inventory, and supplier fluctuations.
Common Data
Platform
Structure siloed data into data
warehouses, unlocking insights
that improve operations, drive
cost efficiencies, and evolve processes.
Secure
Customer Data
Safeguard highly sensitive
customer data and PII against
data breaches and cybersecurity
threats, with encryption
and gateway firewalls.
Compliance with Industry Standards
Stay current with changing
industry regulations, facilitate
SOC2, GDPR, and PCI compliance,
to successfully navigate audits.
Value Miners
Bring efficiency and optimization
across your application stack, and
business operations to deliver
the best cloud economics, and ROI.
