Patient Engagement Solutions

Your Patient Experience. Reimagined, Resolved, and Always On.

Genzeon’s Patient Engagement Solutions (PES) platform delivers intelligent, omnichannel engagement across the care continuum—enabling healthcare organizations to automate, connect, and personalize every interaction. Built for scale. Tuned for empathy.

Patient Engagement Solutions Ecosystem

Primary Modules

AI-Driven Conversations

Natural language interactions that reduce friction and boost satisfaction

Appointment Management

Book, cancel, confirm, and reschedule—autonomously or with live agent handoff

Rx Management

Allow patients to self-serve prescription refill requests

Support Requests

Handle portal and FAQ queries without burdening live staff

40%

Containment rate — calls that end in the IVR and do not involve live agents

47%

Cost savings based on cost per support call and number of calls deflected from agents

62%

Patient calls related to account access issues — now efficiently handled by PES

Why Choose Genzeon PES?

Conversational AI

Conversational AI trained on real-world clinical interactions

Real-time Integration

Real-time EHR integration (Epic*, Cerner, and others)

Omnichannel Communication

Voice + Digital + Mobile support across the entire journey

Security

Security-first design: HIPAA, ISO 27001, SOC 2 Type II

Testimonial

Patient Engagement platform is a complete ecosystem—not a collection of disconnected tools. It considers the full patient journey and intelligently balances automation with human interaction. The adaptability of the experience was the number one differentiator for our health system.