Microsoft Dynamics 365 Commerce

Customer expectations are constantly changing and evolving. Adopt a powerful and flexible solution to keep up with market trends, deliver exceptional customer experiences, and grow your retail business.

Microsoft Dynamics 365 Commerce
Powerful, Flexible ERP Solutions for the Retail Industry

Microsoft Dynamics 365 Commerce is a cloud-based business application that helps you to build and manage your online store, optimize your product catalog, manage inventory and orders, and provide a seamless shopping experience across all channels. It also integrates with other Dynamics 365 applications, such as Fraud Protection and Intelligent Order Management, to help you protect your revenue and reputation from fraudsters and cybercriminals, and fulfil orders faster and more efficiently.

Whether you’re a small or medium-sized retailer or a large enterprise with multiple brands and locations, Genzeon can help you to implement, customize, and optimize Microsoft Dynamics 365 Commerce for your retail needs.

Read on to learn more about what Microsoft Dynamics 365 Commerce can do for your retail business, why you should choose us as your partner, and how to get started with us today.

Why Microsoft Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce offers a range of features and capabilities that are designed to meet the specific needs of the retail industry, such as:

Unified Commerce

Create a consistent and engaging shopping experience across all touchpoints, and enable omnichannel features such as buy online pick up in store (BOPIS), buy online return in store (BORIS), endless aisle, and ship from store.

Product Information Management

Manage your product catalog with ease and accuracy with rich content management tools and AI features to create and update product descriptions, images, videos, reviews, ratings, specifications, and much more.

Inventory Management

Track inventory levels and availability across multiple locations and sources using real-time visibility. Also use intelligent replenishment to automate inventory planning and order.

Order Management

Manage your orders from creation to fulfillment with efficiency and flexibility with intelligent order routing and order orchestration.

Customer Service

Provide exceptional customer service across multiple channels, including self-service portals. Automate common tasks with artificial intelligence and chatbots t0 provide personalized and proactive service.

Genzeon Dynamics 365 Services

Genzeon is a leading provider of end-to-end implementation services for Microsoft Dynamics 365 Commerce, the omnichannel solution that unifies back-office, in-store, call center, and digital experiences. We help you leverage the power of Dynamics 365 Commerce to deliver personalized customer engagements, improve employee productivity, optimize operations, and reduce costs.

Implementation

We help you design, configure, and deploy Dynamics 365 Commerce across your channels and locations. We follow best practices and methodologies to ensure a smooth and successful implementation that meets your business needs and goals.

Customization

We help you tailor Dynamics 365 Commerce to your specific requirements and preferences. We can develop custom features, extensions, integrations, and themes to enhance the functionality and appearance of your solution.

Integration

We help you connect Dynamics 365 Commerce with other Dynamics 365 apps such as Sales and Marketing, as well as third-party systems and applications. We use Microsoft Dataverse and Azure Data Lake Storage to enable seamless data sharing and analytics across your commerce ecosystem.

Training

We help you train your staff on how to use Dynamics 365 Commerce effectively and efficiently. We provide online and onsite training sessions, manuals, videos, and support materials to help your employees master the solution and deliver exceptional customer experiences.

Support

We help you maintain and optimize your Dynamics 365 Commerce solution with our comprehensive support services. We offer 24×7 support, monthly SLA based support, troubleshooting, bug fixing, updates, upgrades, backups, security, and performance monitoring.

Why We’re Different

What sets us apart from our competitors is our:

Expertise

A team of certified and experienced associates who have deep knowledge and skills in Dynamics 365 Commerce and related technologies.

Experience

A proven track record of delivering high-quality Dynamics 365 Commerce solutions for various clients across different industries and regions that exceed customer expectations.

Excellence

Delivering excellence by following industry standards and best practices to ensure quality, reliability, security, and scalability of our solutions.

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Why Choose Genzeon?

At Genzeon, we have a team of certified and skilled consultants who can help you with every aspect and stage of your Microsoft Dynamics 365 Commerce project. We have extensive experience in working with retail clients of all sizes and segments, such as fashion, grocery, electronics, furniture, health & beauty, sports & leisure, etc. We understand the unique challenges and opportunities in this domain, such as: